Domestic shipping

We offer shipping within the United States via USPS Ground Advantage. If the total order value is above $130, shipping is free. If the total order value is below $130, shipping is charged at cost. We offer two expedited shipping options as well: faster shipping (2-4 business days) and fastest shipping (1-2 business days). All shipping options are carbon neutral.

International shipping

We offer international shipping to 200+ countries and territories through a streamlined, transparent ordering experience. Just enter your address, and the final price you see will include all duties, tariffs, taxes, and shipping fees associated for getting Fulton insoles from the US to your doorstep. Our pricing engine calculates the best rates across a variety of international carriers and government agencies to give you the most seamless delivery experience possible. For all international shipments, note that we are unable to process exchanges or returns — for any issues with your order, feel free to reach out to us and we will try our best to work towards a solution. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to populate on the USPS portal: even if the label was created and the package was accepted by the post office, there may be a delay displaying information.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@walkfulton.com with your name and order number, and we will investigate it for you. Please note that initiating a chargeback will void any potential refund. If you have any issues with your purchase, please contact our customer service team first to resolve the matter.

What do I do if my package is marked as delivered but I can't find it?

If your package is marked as delivered but you can’t find it, we recommend:

1. Checking your mailbox! Often, the mail carrier will put your insoles in the mailbox rather than with regular packages

2. Checking the address you sent them to, in case you ended up shipping them to a different address (i.e. your office!)

3. Checking with any roommates or family members in your address to see if they picked them up for you

4. Checking with any neighbors, especially if USPS or UPS often confuses your packages with another location

5. Waiting 24 hours – sometimes packages are marked as delivered but not delivered until the next day

If you are still unable to find the insoles, reach out to support@walkfulton.com – we’ll be happy to help kick off an investigation with the carrier and, upon completion, share next steps.

Returns and exchanges

For Insoles and Shoes:
All Fulton insoles and shoes are backed by our 90-Day Comfort Guarantee. Because they mold to your feet over time, we strongly recommend wearing them for at least 30 days before initiating a return — this break-in period is key to experiencing the full benefits of custom molding cork footbeds.

If you're still not satisfied after the initial break-in period, you're welcome to request a return or exchange within 90 days of delivery.

Returns: Refunds will be issued for the full product cost less any shipping fees incurred. If your original order didn’t qualify for free shipping, those shipping fees are nonrefundable.

Exchanges: Free anytime during the 90-day window. For shoes, the most common reason we see exchanges is because the shoes have not molded yet -- please make sure you have broken your shoes in for 10 hours before reaching out to kick off an exchange! The molding process will create more space and make the footbed feel even more comfortable on your feet.

Insoles and shoes should be returned in their original packaging for both returns and exchanges. Please note that only one exchange or refund is permitted per order - if you order multiple items, kindly wait until you are sure about what you'd like to do for each item before taking advantage of the 90 Day Comfort Guarantee.

Once your request is approved by our customer support team, you’ll receive return instructions through our online portal. Refunds are typically processed within 10 business days after the item is received and inspected. We are only able to accept returns from a customer’s most recent order.

For All Other Products:
All other Fulton gear is final sale and not eligible for return or exchange. If something arrives damaged or incorrect, please contact us right away — we’ll make it right.

To start a return or exchange, reach out to support@walkfulton.com with your order number and a quick note about the issue you're experiencing. We’re happy to help.

Other - returns and exchanges 

If your order has already been fulfilled, we are unable to retroactively apply discounts that were not applied at checkout. Please ensure that the discount is applied upon checkout and, in the event that it is not, contact support@walkfulton.com to have our team apply it prior to fulfillment. We do not permit returns or exchanges made solely to apply a discount that was not applied before fulfillment.

 

Do you offer warranties?

As a result of different needs and usage habits between customers, we can not offer warranties beyond our 90 day comfort guarantee. To keep your insoles in the best possible shape, it is important that you keep them in a single pair of shoes. When you first receive them, you can try them across a few different pairs to assess fit and feel before deciding where to have them mold (the cork performs best when it molds to just one pair of shoes). If you have any specific questions or are experiencing any issues, please reach out to us at support@walkfulton.com – we’d be happy to help!

 

If you have any further questions, please don't hesitate to contact us at support@walkfulton.com